Frequently asked questions

What Is Pick n Pay Online Shopping?


Pick n Pay Online shopping enables you to buy Pick n Pay products and groceries online and get them delivered to your preferred address, or have them prepared for collection from a Click n Collect point.




How Do I Start Shopping Online?


Simply SIGN UP by providing some basic information, you will then be sent a verification link to the provided email address. Once verified finalise your sign-up by specifying your delivery address for express checkout. Then, you’re ready to get started.




Why Is It Recommended That I Provide My Delivery Address Before I Start Shopping?


Once we know your delivery address, we’re able to calculate your shipping fees accurately for your delivery area and provide a quicker checkout process.




Can I Browse As A Guest?


Yes you can. However, you won’t be able to place an order until signing up with us.




Whoops, I Forgot My Password. What Do I Do Now?


Simply click LOG IN and then select the Forgot your password? option. You’ll be asked to enter your PnP Online details, and then we’ll send a password reset link to the email address you’ve registered with us.





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